UBELLA Academy (Pty) Ltd Registration Number: 2021/682226/07 Last updated: 29 July 2026

This Shipping Policy applies to physical products purchased through our online shop at www.ubella.co.za. It does not apply to online courses, which are delivered digitally and are accessible immediately upon successful payment (see our Terms of Service for details on course access).

1. Order Processing

1.1 Orders are processed on business days, Tuesday – Saturday, excluding public holidays.

1.2 Please allow 1–3 business days for your order to be processed and dispatched from the date payment is confirmed, in addition to the delivery times set out below.

1.3 You will receive an email confirmation once your order has been dispatched, including tracking information where available.

2. Domestic Shipping (South Africa)

2.1 We deliver to addresses within South Africa via reputable third-party courier services.

2.2 Estimated delivery times within South Africa are typically 2–5 business days from dispatch, depending on your location. Deliveries to remote or outlying areas may take longer.

2.3 Shipping costs are calculated at checkout based on your delivery address and order size, and will be displayed before you complete your purchase.

3. International Shipping

3.1 We ship internationally to most countries. Estimated delivery times for international orders are typically 7–21 business days from dispatch, depending on the destination country and customs processing.

3.2 International shipping costs are calculated at checkout based on the destination and order weight/size.

3.3 Customs, duties, and import taxes: International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in our product or shipping prices and are the responsibility of the customer. We recommend checking with your local customs authority for further information before placing an order.

3.4 UBELLA is not responsible for delays caused by customs clearance processes in the destination country.

4. Risk and Ownership

Ownership and risk in the goods pass to you once the goods are delivered to the address provided at checkout. Please ensure your delivery address and contact details are accurate and complete, as we are not responsible for delays or non-delivery resulting from incorrect address information provided by you.

5. Tracking

Where tracking is available, tracking details will be provided via email once your order has been dispatched. Please note that delivery estimates provided by couriers are estimates only and are not guaranteed.

6. Lost, Delayed, or Damaged Parcels

6.1 If your order has not arrived within the expected delivery window, please contact us at info@ubella.co.za with your order number so we can investigate with the courier.

6.2 If a parcel arrives visibly damaged, please notify us within 48 hours of delivery, together with photographs of the damage, so we can assist with a replacement or refund in accordance with our Returns and Refunds Policy.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions to specific countries due to local import regulations on cosmetics. If we are unable to ship a product to your selected destination, we will notify you and provide a refund for the affected item.

8. Contact Us

For any shipping-related queries, please contact:

Email: info@ubella.co.za Phone: 067 060 5687 Business hours: Tuesday – Saturday